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Coronavirus Booking Guarantee

22 May 2020

As Scotland looks to open its doors once again for holiday accommodation, including self-catering cottages, cabins and glamping, we have updated our booking terms. We want to make it as easy as possible for you to book here at Dod Mill without worrying about all the “what ifs” of Coronavirus. We know that it’s very unlikely that holiday insurance will cover cancellations for Coronavirus reasons, and we don’t want this to stop you from booking a holiday and having an amazing “get away from it all” experience here at Dod Mill.

Coronavirus Booking Guarantee Terms

The following terms apply under our Coronavirus Booking Guarantee. These terms apply to our cottages (Old Mill, The Bothy) and our cabins (Stilt House, Fishing Hut). You will need to agree to these terms before you confirm your booking. This policy supersedes our standard cancellation policy which is usually in place. All other Terms and Conditions of a stay at Dod Mill are unchanged. The Coronavirus Booking Guarantee Terms will be in place as long as COVID-19 continues to result in restrictions from the Scottish Government which might prevent you being able to travel. Once the Scottish Government lifts restrictions entirely, our normal Ts and Cs will apply to your booking.

30% FLEXIBLE Deposit

As part of our guarantee, we require a 30% deposit at the time of booking. This deposit is flexible in that if your stay cannot go ahead for COVID-19 reasons, we are happy to transfer it to a new date. This means you will not lose out should the Scottish Government guidance prevent you from coming to stay with us.

Balance payment 14 days before holiday

A balance payment for the full amount will be due 14 days before your holiday starts while the Coronavirus continues to disrupt travel and cause uncertainty. If the situation is still not clear at that point (e.g. the Scottish Government is due to make a new announcement), we will be happy to defer this payment for a few more days, including right up to the date of arrival if needed. None of our guests will have to pay a balance for a holiday which is not guaranteed to go ahead. We will refer to Scottish Government guidance in making decisions about whether stays can go ahead.

We guarantee that all bookings in 2020 will be based on a 14 day balance payment policy. In 2021, we will continue with the 14 day balance payment policy until Scotland has reached a point that COVID-19 is no longer a threat to travel plans for our guests. At this point, the standard balance payment policy of 60 days will resume. For guests staying in 2021, therefore, please anticipate that your balance will be due 60 days before your stay.

Flexible Rebooking Policy

In the event of cancellation due to the Scottish Government’s Coronavirus restrictions, or if you are self-isolating, you will have the flexibility to move the booking to alternative available dates within 18 months of the start date of your planned stay. There will be no additional charges, but if there is a difference in price (e.g. you move from an off-peak booking time to a peak booking time) the difference will obviously still be payable. This is our “Flexible Rebooking Policy”. The Flexible Rebooking Policy is only available for cancellations related to genuine Coronavirus restrictions. Flexible rebooking is not available for cancellations related to weather, change of mind or other reasons.

Cancellations

Please note that while we are not able to offer deposit refunds, we are able to offer deposit transfers to new dates. If you fail to pay your balance 14 days prior to the holiday start date, and you didn’t get in touch with us to discuss the situation, the deposit may be deemed to be forfeited by us and the booking cancelled. In such an event the flexible rebooking policy will no longer apply.

Insurance

We recommend additional cancellation insurance to cover in the event of cancellations other than COVID-19 restrictions. Please remember that you need holiday insurance even for domestic holidays!

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